Multi-Factor Authentication FAQ

MFA is a technology designed to enhance the security of the identity verification process, making it more difficult for intruders to use your identity to access systems.

It requires more than a password for access – like a code sent to your phone – to protect against unauthorized entry and safeguard information.

Even if your password has been stolen, the second step in the login process will prevent someone from logging in.

No. The MFA security feature is required for everyone using Legal Aid Alberta systems.

Follow these step-by-step instructions to set up MFA or watch this video tutorial to get started.

Yes, it is OK to use your personal mobile device to register as a verification option.

No.  Registering for MFA does not give LAA access to your device.

As an alternative to using a mobile phone, you can use your landline phone or office phone to verify via phone call.

If you need help determining a suitable MFA method, please contact us.

Only a few minutes!

If you purchase a new phone, please contact our Certificate & Tariff Officers to remove your old mobile device and register your new device for MFA. 

Please note that MFA will not work if your device has not been registered. 

Yes. MFA works with Apple products using the following Apple operating systems: iOS, macOS, and iPadOS.

After you have completed MFA verification, you can save your identity verification by checking the box Don’t ask again for 90 days. You will not be prompted with a text or call for the next 90 days.

You will be required to authenticate once every 90 days.

Legal assistants can use your office phone to verify via phone call.

If you need help determining a suitable MFA method, please contact us.

Please contact our Certificate & Tariff Officers for assistance to remove your old mobile device and register your new device for MFA.