Client Access and Service Enhancements, or CASE, includes several initiatives, including travel expansion, DC Portal access for Duty Counsel, Client Gateway enhancements, and the Lawyer Directory.
The legal needs of Albertans have always been and will continue to be the primary focus of innovation at Legal Aid Alberta. Client Access and Service Enhancements (CASE) will significantly improve the client experience and shape the future of access to legal aid.
Each of these enhancements is powerful on its own. However, the combined impact of CASE will ensure that everyone who interacts with LAA has the most positive experience possible.
This includes a seamless application process, minimizing the need for clients to explain their legal situation more than once and ensuring all clients, especially those in rural areas, can choose their preferred lawyer without barriers.
Learn more: Client Access and Service Enhancements (CASE) – Legal Aid Alberta