Thank you to those who responded to our recent survey asking what type of content you’d like to see in your Roster Report. With the survey results in mind, this week we’re sharing an updated version of one of the resources on our website: tips for navigating challenging client relationships.
Among the strategies we suggest: having a separate retainer letter, making sure your client understands which specific legal issues are covered by the certificate, establishing rules of communication, creating a list of resources that clients can access, and more. Click here for more details and more tips.
Many of these strategies can be used to work with both Legal Aid clients as well as your private files. We hope that these tips and tricks will be useful for those who are new to the roster and serve as a helpful refresher for the community as a whole.