When a matter is concluded, counsel are required to advise Legal Aid of the outcome of the matter on the final invoice. This information can then be gathered for statistical purposes. As a government-funded organization, business statistics are crucial for making informed decisions, optimizing resource allocation, and demonstrating accountability and effectiveness to stakeholders.
However, if your outcome is that counsel withdrew or that there has been a change of counsel, that information cannot be captured and actioned by the Certificate and Tariff Officers if your final invoice is auto-approved.
Please remember that an Authorization Request is the only way to ensure that a Certificate and Tariff Officer is aware of the situation and can begin the change of counsel process.