LAA is introducing a standardized online form on our website for clients, roster lawyers and others to share their feedback about LAA services.
This form replaces the [email protected] email and will ensure the proper team reviews of submitted concerns, allowing for more efficient tracking and managing of feedback.
As part of the rollout, Lawyer Portal and DC Portal will be unavailable starting 5 p.m. on Friday, Nov. 22. Regular service is scheduled to be restored at 7 a.m. on Monday, Nov. 25.
Quality concern reviews
If a form is submitted with concerns regarding quality and actions of a lawyer, it will be forwarded to LAA’s Certificate Standards and Compliance unit to review and take appropriate action on these concerns.
The unit investigates billing concerns, follows up on client concerns about the quality of counsel, and develops policies and procedures for responding to matters brought to its attention. This represents an ongoing evolution of LAA’s commitment to ensuring quality of counsel and responsible stewardship of the funds entrusted to it.