November 21, 2024: LAA is introducing a standardized online form on our website for clients, roster lawyers and others to share their feedback about LAA services.
This form replaces the [email protected] email and will ensure the proper team reviews of submitted concerns, allowing for more efficient tracking and managing of feedback.
As part of the rollout, Lawyer Portal and DC Portal will be unavailable starting 5 p.m. on Friday, Nov. 22. Regular service is scheduled to be restored at 7 a.m. on Monday, Nov. 25.
Quality concern reviews
If a form is submitted with concerns regarding quality and actions of a lawyer, it will be forwarded to LAA’s Certificate Standards and Compliance unit to review and take appropriate action on these concerns.
The unit investigates billing concerns, follows up on client concerns about the quality of counsel, and develops policies and procedures for responding to matters brought to its attention. This represents an ongoing evolution of LAA’s commitment to ensuring quality of counsel and responsible stewardship of the funds entrusted to it.
Legal Aid Alberta plays an important role in addressing domestic violence. In addition to providing training to family violence prevention organizations and police services across the province, LAA lawyers assisted Albertans with more than 2,000 Emergency Protection Order applications last year.
Roster lawyers are a key part of the Emergency Protection Order Program. Roster duty counsel can find themselves representing respondents at mandatory EPO review hearings. If the order is then elevated to an Oral Hearing, roster lawyers may draw a full-service certificate to represent a respondent if the respondent meets financial eligibility guidelines.
Quick facts about Emergency Protection Orders:
What happens next?
If the order is granted, police remove the person accused of violence from the home.
Within nine business days, a review is held at Court of King’s Bench and Legal Aid continues to provide legal representation for complainants at this stage. Complainants may attend virtually via Webex or by phone. Roster duty counsel are available to represent respondents provided respondents have called into LAA to request duty counsel.
There can be three outcomes to this hearing:
If the matter is set for an oral hearing, both the claimant and respondent are able to get LAA counsel, if they meet financial eligibility guidelines to qualify for LAA coverage.
Family Violence Prevention Month resources
International Day for the Elimination of Violence Against Women