Contact Centre

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Be a justice changemaker

Imagine working for an organization dedicated to upholding everyone’s right to access timely, quality legal help, not just those who can afford it. Now imagine you’re on the frontlines of that mission. This is the place to create positive change.

Legal Aid Alberta makes the justice system more accessible and less overwhelming for countless disadvantaged Albertans. The Contact Centre provides support to clients applying for legal aid assistance, and their lawyers. More than 35,000 Albertans in 75 communities are receiving legal aid assistance and the demand for help never stops.

Work with purpose

Whether you’re aiming to climb the corporate ladder or happy where you are, LAA provides the resources, tools and coaching you need to develop and flourish. A career here means you’ll be working with knowledgeable, caring, like-minded individuals who can help you achieve success – whatever that might look like for you.

Solving problems from the frontlines

Our Contact Centre does a whole lot more than take phone calls. Legal Aid Alberta is at the heart of new thinking and modern approaches to client service that are breaking down barriers to the legal system. Coming up with new innovative ways to support the unique needs of clients, lawyers and the broader justice system is all in a day’s work.

Work the way you want

The way society works has changed and so have we. Being happy with your job is not only about the work you’re doing – it’s also about how you’re doing it. Here, you’ll find good pay and perks, health and wellness benefits and flexible work environments – both in-office and remotely – so you can achieve the work-life balance you want.

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Why Legal Aid Alberta?

Legal Aid Alberta offers the flexibility of working from home while still maintaining a sense of community provided through regular meetings, initiatives, and get-togethers. It's a fulfilling career which offers the opportunity to help others, promotes personal growth, and maintain a healthy work-life balance.

Dillon

Contact Centre
Intake Officer

I love the work/life balance and knowing that my work is assisting people in need. It is also great to have a supportive team and management here to help me when I need it.

Amanda

Client Services